At the Superlements Marketplace, we’re committed to connecting you with trusted, purpose-led wellness brands. As a marketplace, Superlements does not directly handle or ship products – all items are sold and dispatched by individual vendors.
This policy outlines what you need to know about returns, refunds, and exchanges when shopping on our platform.
Each vendor on Superlements is responsible for managing their own return and refund process. This means:
If you are unsure, you can contact the vendor directly via the contact details provided in your order email.
While return policies differ slightly across vendors, the following general rules apply to most orders:
Always check the return details listed on the vendor’s product page before purchasing.
If your order arrives damaged, faulty, or isn’t what you ordered:
If you do not hear back within a reasonable time (typically 3 business days), you may contact our team at support@superlementsstore.com and we’ll do our upmost to help resolve the matter.
Once the vendor confirms receipt of your returned item and approves the refund:
Refunds are issued at the discretion of the vendor and are based on the return conditions being met.
Some vendors may offer exchanges for alternative sizes, scents, or items. This will vary by brand, and you should contact the vendor to confirm if this is possible.
As Superlements is a marketplace platform:
If you’re having difficulty reaching a vendor or resolving an issue, please email us at:
support@superlementsstore.com
We’re happy to step in and support fair outcomes for all parties.
Thank you for shopping with Superlements and supporting independent wellness brands.
Your satisfaction is important to us — and so is the integrity of our marketplace.
